People who work at any level within an organisation need to engage with stakeholders in order to successfully perform their job role. The most effective stakeholder engagement happens when there is communication between stakeholders and relationships are built.
In this course, you will have the opportunity to learn how organisations identify, analyse and manage their interactions with stakeholders. You will explore the importance to the organisation of engaging with its stakeholders and how to manage the process. You will consider the different groups of stakeholders and their interests and expectations. You will learn about the tools and techniques to analyse the different stakeholder needs and how the results of this analysis influence the stakeholder engagement plan. You will consider the risks associated with stakeholder engagement and how to mitigate them. You will go on to consider strategies for managing stakeholder groups that have competing interests and how to promote collaborative relationships with stakeholders. Finally, you will consider the importance of monitoring stakeholder management activities to ensure that objectives are achieved.
To understand how to develop communication and engagement with internal and external stakeholders
Be able to understand the risk with stakeholders and conflict management
Understand the importance of communication and influence skills with stakeholders
Multiple choice quizzes will take place throughout the course
Understand Working Relations
Determine the scope for collaboration
Maintain working relations
What Others Have Said
This was interesting for me, I have some team members who are not always so sure on how to deliver info to certain people, I think the matrix which you mentioned on this is an Interesting theory