Retail Operations and Management

Retail operations

Retail managers oversee everything that makes a store work, from behind the scenes functions (such as buying, inventory, and merchandising) to the sales floor (such as sales and customer service). This course will look at the overview of retail, dealing with customer service and the management of retail operations.



To understand the retail industry and the operational views of a manager

To develop knowledge in customer service and complaint handling

To support the team through KPI and the management of people

Further Learning: 

For more management training, check out The Leadership and Management course

Course Information

Estimated Time: Micro @ 1hrs | 151 online learners enrolled

Difficulty: Beginner


Course Instructor

Panos Trakas Panos Trakas Author

1 reply added

  1. Silva Pererrier 16/02/2019 Reply

    This is interesting and I feel that there could be a lot more which is going to help me look at managing performance

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