Retail managers oversee everything that makes a store work, from behind the scenes functions (such as buying, inventory, and merchandising) to the sales floor (such as sales and customer service). This course will look at the overview of retail, dealing with customer service and the management of retail operations.
To understand the retail industry and the operational views of a manager
To develop knowledge in customer service and complaint handling
To support the team through KPI and the management of people
For more management training, check out The Leadership and Management course